---
title: "Troubleshooting access and permissions"
url: "https://help.cadchat.com/en/article/troubleshooting-access-and-permissions"
language: "en"
last_updated: "2026-07-12T23:54:04.849Z"
---

# Troubleshooting access and permissions

Fix common access issues in CADchat, including missing spaces, permission errors, and login problems.

## You can't find or open a space

CADchat controls access at both the organization level and the space level. Belonging to an organization doesn't grant access to every space within it.

Check the following:

-   Look in **Shared With Me,** the space may belong to a different organization than the one you're viewing.
-   Use **Search** to find it by name.
-   If you still can't find it, you may not have been invited. Ask the space owner to invite you directly.

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## You see a permission error

If you can open a space but can't perform an action (upload a file, add a thread, edit content), your permission level may be too low.

-   Ask the space owner to check your role in the **Invite Users** modal and update it if needed.
-   If you joined via a general link, your access level is set by the **General Access** setting, the owner controls this. See [Permission levels in CADchat](https://help.cadchat.com/en/article/understand-permission-levels).

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## A space you had access to is now inaccessible

You may have been removed. Ask the space owner to re-add you via the **Invite Users** modal.

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## Your access is inconsistent across devices

Make sure you're logged into the same account on each device. Check your profile under your **initials icon** in the top right.

* * *

## You were just invited but can't access the space yet

Try refreshing the page. Invite changes take effect immediately but may require a reload.

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## Related articles

-   [Understand permission levels](https://help.cadchat.com/en/article/understand-permission-levels)
-   [Manage sharing and general link access](https://help.cadchat.com/en/article/manage-sharing-and-general-link-access)