---
title: "Troubleshooting blank pages"
url: "https://help.cadchat.com/en/article/troubleshooting-blank-pages"
language: "en"
last_updated: "2026-07-10T18:37:25.374Z"
---

# Troubleshooting blank pages

Fix blank or partially loaded pages in CADchat with a refresh, navigation reset, or browser change.

## The page or tab appears blank

Try these steps in order:

1.  Refresh the page, press **F5** (Windows) or **Cmd+R** (Mac), or use the browser reload button.
2.  Navigate away (e.g., go to **Dashboard**) and return to the page.
3.  If a settings tab is blank, wait a few seconds and click it again, tabs can load slowly when switching quickly.
4.  Sign out and sign back in.

* * *

## The 3D Canvas tab is blank

This is normal while a model is processing after upload. Wait a moment and refresh. If it remains blank after several minutes, try re-uploading the file.

* * *

## Blank pages keep recurring

Try a different browser. Chrome is recommended for CADchat. If the issue is limited to a specific settings page, contact your org admin to verify your account has the correct access level.

* * *

## Related articles

-   [Update your profile](https://help.cadchat.com/en/article/update-your-profile)
-   [Change notification settings](https://help.cadchat.com/en/article/change-notification-settings)
-   [Manage organization profile](https://help.cadchat.com/en/article/manage-organization-profile)