CADchat Help Center
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CADchat Help Center
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Getting Started
What are Organizations and Spaces?Create a spaceOpen a space
Navigation & Workspaces
Navigate the CADchat left navigationUse search to find spaces and filesBookmark a spaceShared With Me vs organization spacesManage spaces in your organization
Meetings & Calendar
Schedule a meetingView events on the calendarView meetings on the dashboardCopy meeting invitation details
3D Viewer & Collaboration
Use 3D viewer toolsSpace settings overviewChange camera type (Perspective vs Orthographic)Take measurements and change precisionWork with the 3D CanvasUse the 3D Canvas context menuInteract with 3D model parts
Chat, Threads & Comments
Chat in a spaceThreads overviewUpload a file in chatUse Add Pin and Threads
Files & Models
Upload a 3D model file to a spaceView assembly details
Sharing & Permissions
Invite people to a spaceManage sharing and general link accessUnderstand permission levels
Account & Notifications
Update your profileChange notification settingsLog out of CADchat
Organization & Admin Settings
Manage organization profileManage organization usersManage plan & billingInvite members at the organization level
Troubleshooting
Troubleshooting access and permissionsTroubleshooting 3D navigationTroubleshooting blank pagesRestore a deleted space (Trash)
Spaces — Layout & Navigation
Understand the space layout
Documents Tab
Use the Documents tabWork with DXF and DWG layersManage document files
Whiteboard
Use the Whiteboard tab
Meetings in Spaces
Use the Meeting tab in a spaceStart an ad hoc meeting with the Meet button
User Preferences
User Preferences

Troubleshooting 3D navigation

Overview

Navigation issues in the 3D canvas usually come from camera mode, active viewing tools, or user preference settings. Most can be resolved in a few clicks.

Steps

  1. Click Fit to Screen in the Show Viewing Tools flyout to reset the view.
  2. Check if Plane Cut or other viewing tools are active — click them again to toggle them off.
  3. If rotation feels locked, click the Walk Controls icon to toggle walk mode off.
  4. If camera perspective seems off, check your Camera Type in Space Settings and switch between Perspective and Orthographic.

Additional details

  • Show Transparent Parts and Recolor Model can make models look very different from expected — toggle them off if the model looks washed out or incorrect.
  • The ViewCube (FRONT/BACK/etc.) lets you snap to standard orientations quickly.
  • Roll -90 and Roll +90 buttons can help if the model is tilted at an unexpected angle.

Troubleshooting

  • If the model disappears from view, check whether Plane Cut is active and slicing it out of frame.
  • If nothing responds to mouse input, click into the canvas area first to give it focus, then try again.
  • If navigation is still broken after trying the above, refresh the page.

Related articles

  • Work with the 3D Canvas
  • Use the 3D viewer tools
  • Space settings overview
  • User Preferences
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