CADchat Help Center
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CADchat Help Center
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Getting Started
What are Organizations and Spaces?Create a spaceOpen a space
Navigation & Workspaces
Navigate the CADchat left navigationUse search to find spaces and filesBookmark a spaceShared With Me vs organization spacesManage spaces in your organization
Meetings & Calendar
Schedule a meetingView events on the calendarView meetings on the dashboardCopy meeting invitation details
3D Viewer & Collaboration
Use 3D viewer toolsSpace settings overviewChange camera type (Perspective vs Orthographic)Take measurements and change precisionWork with the 3D CanvasUse the 3D Canvas context menuInteract with 3D model parts
Chat, Threads & Comments
Chat in a spaceThreads overviewUpload a file in chatUse Add Pin and Threads
Files & Models
Upload a 3D model file to a spaceView assembly details
Sharing & Permissions
Invite people to a spaceManage sharing and general link accessUnderstand permission levels
Account & Notifications
Update your profileChange notification settingsLog out of CADchat
Organization & Admin Settings
Manage organization profileManage organization usersManage plan & billingInvite members at the organization level
Troubleshooting
Troubleshooting access and permissionsTroubleshooting 3D navigationTroubleshooting blank pagesRestore a deleted space (Trash)
Spaces — Layout & Navigation
Understand the space layout
Documents Tab
Use the Documents tabWork with DXF and DWG layersManage document files
Whiteboard
Use the Whiteboard tab
Meetings in Spaces
Use the Meeting tab in a spaceStart an ad hoc meeting with the Meet button
User Preferences
User Preferences

Troubleshooting blank pages

Overview

Blank or partially loaded pages in CADchat are usually temporary UI issues caused by navigation or slow loading. A quick refresh almost always resolves them.

Steps

  1. Refresh the page using your browser's reload button or press F5 / Cmd+R.
  2. If still blank, navigate away (e.g., go to Dashboard) and then return to the page.
  3. If a specific settings tab appears blank, wait a few seconds and click it again.
  4. If the issue persists, sign out and sign back in.

Additional details

  • Blank pages most commonly occur when switching between settings tabs quickly before they finish loading.
  • The 3D Canvas tab may appear blank briefly while a model is processing — this is normal.

Troubleshooting

  • If blank pages recur frequently, try using a different supported browser (Chrome is recommended).
  • If you cannot access a settings page repeatedly, contact an org admin to check whether your account has the correct access level.

Related articles

  • Update your profile
  • Change notification settings
  • Manage organization profile
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