CADchat Help Center
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CADchat Help Center
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Getting Started
What are Organizations and Spaces?Create a spaceOpen a space
Navigation & Workspaces
Navigate the CADchat left navigationUse search to find spaces and filesBookmark a spaceShared With Me vs organization spacesManage spaces in your organization
Meetings & Calendar
Schedule a meetingView events on the calendarView meetings on the dashboardCopy meeting invitation details
3D Viewer & Collaboration
Use 3D viewer toolsSpace settings overviewChange camera type (Perspective vs Orthographic)Take measurements and change precisionWork with the 3D CanvasUse the 3D Canvas context menuInteract with 3D model parts
Chat, Threads & Comments
Chat in a spaceThreads overviewUpload a file in chatUse Add Pin and Threads
Files & Models
Upload a 3D model file to a spaceView assembly details
Sharing & Permissions
Invite people to a spaceManage sharing and general link accessUnderstand permission levels
Account & Notifications
Update your profileChange notification settingsLog out of CADchat
Organization & Admin Settings
Manage organization profileManage organization usersManage plan & billingInvite members at the organization level
Troubleshooting
Troubleshooting access and permissionsTroubleshooting 3D navigationTroubleshooting blank pagesRestore a deleted space (Trash)
Spaces — Layout & Navigation
Understand the space layout
Documents Tab
Use the Documents tabWork with DXF and DWG layersManage document files
Whiteboard
Use the Whiteboard tab
Meetings in Spaces
Use the Meeting tab in a spaceStart an ad hoc meeting with the Meet button
User Preferences
User Preferences

Troubleshooting access and permissions

Overview

CADchat enforces access at both the organization level and the space level. Even if you belong to an organization, you may not have access to every space within it.

Steps

  1. Verify you are signed in with the correct account (check your avatar/profile in settings).
  2. Try opening the space from Shared With Me, your organization list, or search results.
  3. If you see a permission error, contact the space owner or an org admin and ask to be invited.
  4. If you were recently invited, try refreshing the page.

Additional details

  • Organization membership does not automatically grant access to all spaces. Spaces have their own member lists.
  • If you were given a general link, your access level depends on the General Access setting the owner configured.
  • Permissions can be adjusted at any time by the space owner from the Invite Users modal.

Troubleshooting

  • If a space you were a member of is now inaccessible, you may have been removed. Ask the owner to re-add you.
  • If your access level seems wrong (e.g., you can view but not comment), ask the owner to check your permission level in the Invite Users modal.
  • If access is inconsistent across devices, check that you are logged into the same account on each device.

Related articles

  • Understand permission levels
  • Invite people to a space
  • Manage sharing and general link access
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