Troubleshooting access and permissions
Fix common access issues in CADchat, including missing spaces, permission errors, and login problems.
You can't find or open a space
CADchat controls access at both the organization level and the space level. Belonging to an organization doesn't grant access to every space within it.
Check the following:
- Look in Shared With Me, the space may belong to a different organization than the one you're viewing.
- Use Search to find it by name.
- If you still can't find it, you may not have been invited. Ask the space owner to invite you directly.
You see a permission error
If you can open a space but can't perform an action (upload a file, add a thread, edit content), your permission level may be too low.
- Ask the space owner to check your role in the Invite Users modal and update it if needed.
- If you joined via a general link, your access level is set by the General Access setting, the owner controls this. See Permission levels in CADchat.
A space you had access to is now inaccessible
You may have been removed. Ask the space owner to re-add you via the Invite Users modal.
Your access is inconsistent across devices
Make sure you're logged into the same account on each device. Check your profile under your initials icon in the top right.
You were just invited but can't access the space yet
Try refreshing the page. Invite changes take effect immediately but may require a reload.